Troubleshooting/fr: Difference between revisions
m corrected some spellings mistakes |
Updating to match new version of source page |
||
(3 intermediate revisions by 2 users not shown) | |||
Line 1: | Line 1: | ||
{{ | {{MigrateTranslation}} | ||
<languages/> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
This article aims to help you when you experience problems with DDNet. | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
Useful information for developers to debug problems are: | |||
</div> | |||
# | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
# | # Crash/Assertion logs | ||
# | # Hardware information (GPU, CPU, RAM, operating system (e.g. Windows, Linux etc.)) - The used GPU can always be found by pressing F1 after client start. It should be highlighted in purple text. | ||
# Steps to reproduce the problem | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
== Crashes == | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
Crashes are unexpected shutdowns, that are most likely caused by a bug in the DDNet code, or in other software. | |||
</div> | |||
< | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
The rule of thumb is that, if you can reproduce the crash, you should reach out to the developers. | |||
</div> | |||
== | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
See '''external links''' or create an issue on [https://github.com/ddnet/ddnet GitHub]. | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
Since DDNet 16 for Windows the client might create a crash log or assertion log which can be found in the [[Special:MyLanguage/FAQ#Where_is_the_DDNet_config.2C_config_directory_or_save_directory.3F|config directory under "dumps"]]. | |||
Just send them to the developers and they might be able to find useful information out of them. | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
If the client crashes at startup, it is commonly a broken graphics driver (see the [[Special:MyLanguage/GFX_Troubleshooting| GFX Troubleshooting]]) or an antivirus software (search the internet for how to disable it for a specific application/DDNet). | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
''<small>Note: Not all crashes / bugs are caused by DDNet code, you should always keep your system and your drivers up to date. Only reproducable or bugs with a crash log, that indicates a bug in the DDNet code, can be fixed easily.</small>'' | |||
</div> | |||
< | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
== Graphics problems == | |||
</div> | |||
< | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
If you experience graphics glitches, and the developers cannot reproduce them, there is a good chance that your graphics drivers are outdated, contain bugs or simply are abandoned by the hardware company. | |||
</div> | |||
< | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
You can still try the following thing: | |||
</div> | |||
== | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
'''If you have a modern GPU try to update your drivers first, all of the following steps are fallbacks that also have drawbacks (e.g. worse graphics).''' | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
<pre> | |||
Inside the client go on Settings -> Graphics | |||
Under "Renderer" select OpenGL 1 | |||
Restart | |||
</pre> | |||
</div> | |||
< | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
If you prefer to have a more appropriate solution for your problem, visit the [[Special:MyLanguage/GFX_Troubleshooting|GFX Troubleshooting]] page, which analysis graphics problems more specifically and gives extra details. | |||
</div> | |||
< | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
== ALT + TAB problems == | |||
</div> | |||
< | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
This is most likely a graphics driver problem. However you can still try to fix it by using "Windowed Fullscreen". | |||
</div> | |||
< | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
This is a special fullscreen mode, that makes the window act like it is fullscreen, even if it's not. | |||
</div> | |||
= | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
''<small>Note: There is a drawback on some systems. E.g. under Windows it might leave the Windows desktop compositor active, which results in less FPS, and in worst case | |||
more input delay.</small>'' | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
<pre> | |||
Inside the client go on Settings -> Graphics | |||
Click on "Fullscreen" (or whatever you last selected) and choose "Windowed Fullscreen" instead | |||
</pre> | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
''<small>(if you experience bugs changing this mode, just restart the game once and make sure "Windowed Fullscreen" is still selected)</small>'' | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
== Broken streaming == | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
When you experience a bug with streaming DDNet over discord, you are most likely using a nvidia graphics card. | |||
</div> | |||
== | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
A user already reached out to discord, and they told him to: | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
[https://github.com/ddnet/ddnet/issues/4711#issuecomment-1046824198 '''Toggle off the "Use our latest technology to capture my screen" setting under User Settings > Voice & Video'''] | |||
</div> | |||
# | <div lang="en" dir="ltr" class="mw-content-ltr"> | ||
# | If you have problems finding DDNet in nvidia shadow play. | ||
# | </div> | ||
# | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
Make sure you actually use the nvidia card to play DDNet (press F1 after a client start and see the purple text saying something like "gfx [...] Vendor:", it should mention nvidia) | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
Under Windows you can usually select the preferred graphics card under Windows' graphics options, or directly in the control panel of your graphics driver (e.g. nvidia control panel) | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
== Network / Connection problems == | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
DDNet and Teeworlds network code requires a stable connection with as less ping jitter as possible. | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
If you experience problems make sure to: | |||
</div> | |||
<div lang="en" dir="ltr" class="mw-content-ltr"> | |||
# Use a LAN cable instead of Wifi | |||
# Turn off other applications on your computer and other computers in your network to tell if they are the source of the problem | |||
# Prefer DSL/Fiber over cable internet | |||
# Make sure it is not a DoS/DDoS attack on the server (did it ever work before, do other servers work fine?) | |||
# Try <code>ping -t ger2.ddnet.org</code> in cmd.exe for a few minutes, stop it with ctrl-c, and check the if the ping jumps there too or you have packet loss | |||
# Try to trace route the connection to the DDNet server (using <code>tracert ger2.ddnet.org</code> in cmd.exe) and see if there is bad routing (ask your ISP to fix it) | |||
</div> |